Don’t believe everything you read…

There has been a LOT of traffic on the web and in the mainstream media over the last few days about SpinVox, and it’s got to the point where I feel very strongly that I need to say something.

If you Google me, and then you hunt around a bit you will probably find my CV, and once you’ve found that, you’ll realise (if you did not already know) that I worked for SpinVox for quite some time, and it behooves me to say that I left there amicably because it was time for me to do something new. I should also point out that I have friends there still, some of them are people that I knew well before SpinVox was a twinkle in Christina’s and Daniel’s eyes, so if you insist on taking what follows as biased then so be it; I’d rather declare than be “found out”…

While I worked at SpinVox I did not work on the speech team, I never worked on the automation system, and so I’m not going to comment at all about conversion rates, the amount of machine involvement versus human involvement beyond the following… Throughout my time at SpinVox the amount of messages that were wholly or in part converted from audio to text by machines increased, in some ways dramatically. Now I am no longer in the business (but I know people well who are still there) I believe my friends when they tell me that the level of machine / automated conversion is getting to the realms of ‘the vast majority’ and as a member of the working world I do understand the myriad of sound commercial reasons why they cannot afford (even in confidence to me) to disclose __actual__ numbers.

Ok, so if I’m not going to speak to that issue, then what am I going to speak to?

Well, there have been a lot of unattributed, “they say”, “un-named sources” claims about mis-treatment of staff and non-payment of expenses. I have two problems with this kind of thing…

1. In my time at SpinVox I do not remember ANY examples of either unpaid expenses or salaries that were not IMMEDIATELY put right and apologised for. If there was one consistent theme in my time there, it was that the staff were treated with respect, paid in a timely fashion and generally had excellent working conditions. I’m sure that you will find people that disagree with that, but my point is that there is never only one story and the coverage lately has been pretty one-sided. I realise that the media has a far greater appetite for negativity and scandal, but I had a great time at SpinVox; sorry 🙂

2. If you are going to make the kinds of claims that essentially amount to accusing your former employer of contract infringement and fraud then PUT YOUR NAME ON IT! If you are worried about getting sued, then ask yourself whether or not the things that you want to say are provable. If they are, say or publish what you like. If they aren’t or they are heavily coloured by spite, anger, residual sour-grapes and so they are only “true” from your twisted point of view, then perhaps your ‘claims’ are not all that helpful…

No company is perfect, no company has made no mistakes, and SpinVox is no different, but one thing is true, SpinVox is a success, it continues to be a success and if you see the amount of negative coverage about a company as we have seen about SpinVox in the last few days then you have to ask yourself, “Who stands to gain from tearing these guys down?”. Their customers, who by the way mostly love the service, don’t benefit. The investors small and large don’t benefit. The carriers across the world who have bought the service lock, stock and barrel after doing their own due dilligence don’t benefit. Just have a think about it… Who benefits? Once you can answer that question, it may be a little clearer as to why all of this negative attention has been focused on a company that in my opinion we should be celebrating as a success story in a tough market, in tough times and as a shining example of innovation that we have every right to be proud of as British innovation.

Ok, break-time is over, you can start pummeling each other again; Round 2!

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EOT